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Call Centre Services

Interactive Voice Response

IVR technology is employed in the use of Premium Rate Numbers as the caller is presented with a selection of options via a menu which guide the caller while they stay online. The length of the call determining the final value of the interaction.

Menus can be tailored to collect information within a certain time thereby charging a set fee for entry into a competition for example.

Axontek premium IVR services in conjunction with premium SMS can provide a complete multi-channel user interaction.

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