Outsourced Fixed and Mobile Telephony

The Unified Solution: X-on

X-on are the UK specialists in outsourced fixed and mobile telephony services. We host the full range of voice, data and messaging services such as hosting a distributed call centre integrating virtual switchboard and receptionist.

We provide outsourced ivr solutions, voice and SMS alert notification, non-geographic one phone number solutions, phone credit card transactions, MMS messaging, plus micro billing via phone, mobile and SMS.

X-on 'off-the-shelf' business modules allow you to automate as much or as little of your web, phone and fax interfaces as you wish.

We take data, such as product and price information from your systems and present it to your internal or external customers.

We provide mechanisms for collecting enquiries, orders or other data from customers and present it back to your systems.

'Self Service' does not have to be a replacement for customer interface. It can provide an enhancement to call centres or a sales force. It works unsocial hours and for a cost per transaction that is hard to match.

For a thorough description of our Outsourced Fixed and Mobile Telephony Solutions visit the X-on web site.

Telephony Products

	Virtual Switchboard Fully featured Hosted Switchboard and Call Centre Solutions without the purchase and maintenance expense of on-site hardware.
	VoIP Reduce costs using VoIP to connect callers via your Virtual PBX.
	VoiceBank VoiceBank 'Noticeboard' message phone line for press releases, staff notification, public announcements and product updates.
	Appointment Reminders Improve business efficiency by reducing missed appointments.
	Single Number Solutions One Number Solutions improve company image and call handling efficiency with a single non-geographic contact phone number.
	Phone System Backup Mirror of your company phone system comes online during communications failure.
	Voicemail Virtual answering service that plays an announcement and records a caller message.
	Voice Recognition Callers can voice their answers to phone prompts improving customer transactions.
	Phone Conference Business Phone Conferencing service connecting many callers.
	Alert Phone, SMS and email Alert Notification contacts staff and customers quickly.
	Messaging SMS and MMS Messaging delivering text, pictures and video to staff and customers for simple, quick contact.
	Customer Survey Offer callers a short phone questionnaire to provide statistics on customer satisfaction.
	Branch Locator Connect callers to the right company branch quickly and efficiently.
	Branch Feedback Improve customer satisfaction with feedback about their experience with branch offices.
	Professional Audio Messages on Hold and Music on Hold enhances the caller experience.